Shipping policy

We aim to provide a seamless shipping experience for all our customers. Please review our shipping and delivery policy below:

1. Shipping Costs:

2. Processing Time:

Orders are typically processed within 3-7 business days of purchase.
Processing times may be extended during holidays, sales events, or unforeseen circumstances.

3. Delivery Timeframes:

Once shipped, most orders are delivered within 3-7 business days, depending on the destination.
Please note that delivery times are estimates and may vary due to carrier delays, weather conditions, or other factors beyond our control.

4. Tracking Your Order:

Once your order is shipped, you will receive a confirmation email with tracking information to monitor your delivery status.

5. Shipping Carriers:

We work with reliable carriers to ensure your order arrives promptly and securely. Carrier details will be included in your shipping confirmation email.

6. Delivery Locations:

We proudly ship to all 50 states within the
United States, including Alaska and Hawaii, as well as Canada. For international shipping inquiries, please contact our support team.

7. Undeliverable Packages:

If a package is returned to us due to an incorrect address provided by the customer or if delivery attempts fail, the customer will be responsible for reshipping costs.

8. Lost or Damaged Packages:

If your package is lost or arrives damaged, please contact us within 48 hours of delivery with a detailed description and photos. We will work with the carrier to resolve the issue promptly.

9. Customer Responsibility:

It is the customer’s responsibility to provide accurate shipping information at checkout. We are not responsible for delays or additional charges resulting from incorrect or incomplete addresses.

For further assistance regarding shipping or delivery, please contact our customer service team at customerservice@tingzdesigner.com.

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