Once your order is shipped, you will receive an email with a tracking number. You can use the tracking number to check your order status via the Shop app or the carrier’s website.

For questions or updates about your order, please refer to your tracking email or contact us.

We are committed to ensuring your satisfaction with every purchase. Please review our return policy carefully:

1. Eligibility for Returns:

• Items must be returned in new and unused condition, with all original tags and packaging intact, exactly as received.
• Merchandise that has been worn, used, damaged, or altered in any way will not be eligible for a refund or exchange.
• We reserve the right to refuse returns that do not meet these criteria.

2. Return Period:

• All returns must be initiated and shipped back to us within 14 days of the delivery date. Returns requested after this timeframe will not be accepted.

3. Refunds and Exchanges:

• Refunds will only be issued to the original payment method once the returned item has been received and inspected to ensure it meets our return requirements.
• If the returned item cannot be restocked due to wear, damage, or other disqualifying conditions, no refund will be issued.
• If you wish to exchange an item, we will replace it with another product of equal or lesser value, subject to availability. Any price differences for exchanges must be resolved at the time of the exchange.

4. Shipping Costs:

• Customers are responsible for the return shipping costs, except in cases where the wrong item was shipped or the item arrived damaged.

5. Damaged or Incorrect Items:

• If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos and a description of the issue. We will work to resolve the issue promptly, including providing a replacement or refund.

6. Non-Returnable Items:

• Items marked as “Final Sale” or “Non-Returnable” are not eligible for refunds or exchanges.

7. Return Instructions:

• To initiate a return, contact our customer service team at customerservice@tingzdesigner.com for a return authorization number and further instructions.
• Returns without prior authorization may be rejected.

8. Legal Compliance:

• This return policy complies with all applicable consumer protection laws and regulations. Customers are responsible for adhering to these guidelines when initiating a return.

By making a purchase, you agree to this return policy. For additional questions or concerns, please contact our support team.

We aim to provide a seamless shipping experience for all our customers. Please review our shipping and delivery policy below:

1. Shipping Costs:

• Orders totaling $150 or more (before taxes) qualify for free shipping.
• Orders under $150 (before taxes) will incur a flat shipping fee of $9.99.

2. Processing Time:

• Orders are typically processed within 3-7 business days of purchase.
• Processing times may be extended during holidays, sales events, or unforeseen circumstances.

3. Delivery Timeframes:

• Once shipped, most orders are delivered within 3-7 business days, depending on the destination.
• Please note that delivery times are estimates and may vary due to carrier delays, weather conditions, or other factors beyond our control.

4. Tracking Your Order:

• Once your order is shipped, you will receive a confirmation email with tracking information to monitor your delivery status.

5. Shipping Carriers:

• We work with reliable carriers to ensure your order arrives promptly and securely. Carrier details will be included in your shipping confirmation email.

6. Delivery Locations:

• We proudly ship to all 50 states within the
  United States, including Alaska and Hawaii, as well as Canada. For international shipping inquiries, please contact our support team.

7. Undeliverable Packages:

• If a package is returned to us due to an incorrect address provided by the customer or if delivery attempts fail, the customer will be responsible for reshipping costs.

8. Lost or Damaged Packages:

• If your package is lost or arrives damaged, please contact us within 48 hours of delivery with a detailed description and photos. We will work with the carrier to resolve the issue promptly.

9. Customer Responsibility:

• It is the customer’s responsibility to provide accurate shipping information at checkout. We are not responsible for delays or additional charges resulting from incorrect or incomplete addresses.

For further assistance regarding shipping or delivery, please contact our customer service team at customerservice@tingzdesigner.com.

For the quickest assistance, please email us at customerservice@tingzdesigner.com. Our team is ready to help with any questions or concerns.